@mangeurdenuage @sl I guarantee you, someone high up in $EMPLOYER called someone in HQ-IT management today and asked why Microsoft's services are falling over so often when the previous internally-hosted services were a lot more reliable.

It's like the way a big chunk of web sites go down every time there's a power outage in Northern Virginia (because that's where Amazon's US-East region is hosted). People notice it. Decision-makers just don't seem to care.